Amadeus Travel Visionary Series

Steve Hafner, CEO, Kayak

07/05/2009

“The single biggest change in the next twenty years will be the technology on the travel experience versus technology on the logistics of the travel business.”

Jeff Rutledge, President, AIG Travel

26/02/2009

We need to change the way that travel insurance is sold, because we will need to make sure that the technology supports the full disclosure of information so that the customers can make the right choices and really understand what they’re buying.

Niall White, Director, House of Travel

15/01/2009

If you want a really good experience and you want to make the most of your valuable leisure time, we believe that a multi-channel environment is the best way to buy travel. So, if you want to book it online you can do, but in some ways the best experience you are going to get is to come in and engage with a travel consultant who knows you well.

Pierre Marcy, Director Customers & Communication, SNCM

08/04/2008

What I see in terms of travel purchase will be consumption, - online purchase - and all inclusive trips. The possibility of not only being able to view everything that the customer will be able to experience, but having as few intermediaries as possible.

Olufemi Adefope, Managing Director, HRG Nigeria

08/04/2008

User-generated content is going back to the old saying that we must always listen to our clients. You have to listen. So if the user has his own inventories and his own requests, if you're not listening and proactively anticipating the needs of that customer, then you will be left behind.

Rashid Al Noori, Chairman, Business Travel

08/04/2008

Mobile technology in itself is not the key answer on how people will travel today or will travel in the future. It is only a tool which helps the individual to communicate far more effectively and to access the information, and I think that it will continue to evolve and will continue to improve.

James White, Director Global Automation Marketing, The Hertz Corporation

08/04/2008

I don't know about the next year, but I think that in the next five years there will be more information available at your fingertips and I think that probably the most significant example of that is the iPhone, which has tremendous content and great access to the web, very fast and very quick.